Gold Invest Terms & Conditions

01What Gold Invest is

Gold Invest is a convenience feature inside the ZenMode OS launcher. It lets you choose a quantity of Gold BeES units and then hands you off to Zerodha Kite, where you review and confirm the order yourself.

That hand-off is the whole feature. ZenMode prepares an order intent and opens Kite. Everything after that point, including know-your-customer checks, order placement, payment, execution, settlement, custody, statements and taxation reporting, is done by your broker under your own agreement with them.

ZenMode is not a stock broker, sub-broker, authorised person, exchange, depository, portfolio manager, investment adviser or research analyst, and is not registered with the Securities and Exchange Board of India in any capacity.

02Definitions

ZenMode, we, us means Kamalraaj Senthilkumar, operating as ZenMode OS, 4/80 DA, Sindhunagar, Koolipatti, Reddipatti (PO), Namakkal, Tamil Nadu – 637002, India, the operator of the ZenMode OS launcher.

You means the individual using the Gold Invest feature.

Gold BeES means the exchange traded fund units listed on Indian stock exchanges that track the domestic price of physical gold, issued by its asset management company. ZenMode neither issues nor manages this product.

Broker means Zerodha Broking Limited, operating the Kite platform, or any other broker we support in future.

Order intent means the pre-filled instrument and quantity that ZenMode passes to Kite for you to review and confirm. It is not an order until you confirm it inside Kite.

03Eligibility

To use Gold Invest you must be at least 18 years old, be legally capable of entering into a contract, and be resident in India for the purposes of the applicable securities and exchange control rules.

You must already hold an active trading and demat account with the Broker, with KYC completed and in good standing. ZenMode does not open accounts, complete KYC, or verify your eligibility. If you do not have an account, the hand-off will simply take you to the Broker's own onboarding, which is governed entirely by them.

04How the hand-off works

The sequence is deliberately short and you can stop at any point:

• You select a quantity of Gold BeES units inside ZenMode.
• ZenMode opens Kite and passes the instrument and the quantity you chose as a pre-filled order intent.
• You authenticate with the Broker, review the order, and decide whether to place it.
• If you place it, the Broker executes, settles and credits the units to your demat account.

You are responsible for reviewing the order in Kite before confirming it, including the instrument, quantity, order type and price. ZenMode cannot place, modify, cancel or track orders on your behalf, and has no ability to move funds or units.

05We hold no money and no units

ZenMode does not accept, hold, pool, route or refund your money at any stage. Payment is made by you to the Broker through the Broker's own payment channels.

ZenMode does not hold your Gold BeES units, has no custody of them, and cannot pledge, transfer or sell them. Units are credited to your demat account, held in your own name, and remain yours regardless of whether you continue to use ZenMode.

If you uninstall ZenMode, close your account, or we withdraw the feature, your holdings are untouched. They live with your broker and depository, not with us.

06No investment advice

Nothing in the app, on this site, or in any ZenMode communication is investment advice, a recommendation, a solicitation, or an opinion on whether gold, Gold BeES, or any quantity of it is suitable for you.

Quantities are chosen by you. Any figure ZenMode shows as a default, a rounding, or a suggestion derived from your streak or Zen Score is a user-interface convenience and nothing more. It is not a view on the market and it is not personalised to your finances, goals, risk appetite or tax position.

You should take independent advice from a SEBI-registered investment adviser before investing. You invest on your own judgement and at your own risk.

07Your relationship with the Broker

Your use of Kite is governed by your agreement with the Broker, including their terms, risk disclosure documents, rights and obligations documents, and policies. Those documents prevail over anything in the ZenMode interface.

ZenMode is not your agent and is not the Broker's agent. We do not receive, hold or transmit your Broker credentials. Authentication happens inside the Broker's own platform.

[DISCLOSE ANY REFERRAL, REVENUE SHARE OR COMMERCIAL ARRANGEMENT WITH THE BROKER HERE, OR STATE THAT NONE EXISTS]

08Prices and quantities are indicative

Any price, value, or estimated amount shown inside ZenMode is indicative, may be delayed, and is provided for orientation only. The price you actually get is the price at which your order executes on the exchange through your Broker.

Orders can only be executed during market hours and when the exchange and the Broker permit trading in the instrument. A hand-off started outside market hours will behave according to the Broker's rules, not ours.

09Charges and taxes

ZenMode charges you nothing for Gold Invest. The feature is free to use and there is no ZenMode fee, commission, markup or spread applied to your order.

The Broker will charge brokerage and statutory levies including securities transaction tax, exchange and regulatory fees, stamp duty, depository charges and goods and services tax, as set out in their schedule of charges. The ETF also carries an expense ratio charged within the fund by its asset management company.

You are solely responsible for your own tax position, including capital gains, reporting and filing. ZenMode does not provide tax advice and does not issue tax statements. Your Broker's statements are the record.

10Risks you are accepting

Investing in a gold ETF carries risk, and you can lose money. In particular:

• Price risk. The value of Gold BeES moves with the price of gold, which is volatile and can fall sharply and for long periods.
• No assured return. There is no guaranteed, promised or protected return, and past performance says nothing about the future.
• Tracking error. An ETF may not perfectly track the underlying gold price, because of fund expenses, cash holdings and operational factors.
• Liquidity and impact cost. Market liquidity varies. The price you pay or receive may differ from the last traded price or the fund's net asset value.
• Currency and policy risk. Domestic gold prices are affected by exchange rates, import duty and other policy decisions outside anyone's control.
• Counterparty and platform risk. Execution depends on your Broker, the exchange and the depository, none of which ZenMode controls.

Do not invest money you cannot afford to lose, and do not treat a behavioural streak inside a launcher as a reason to take on financial risk you would otherwise avoid.

11Failures, downtime and errors

The hand-off can fail. The app may be unable to reach Kite, the redirect may not carry the quantity correctly, the Broker may be down, or the instrument may be unavailable. We make a reasonable effort to keep the feature working but we do not guarantee that it will be available, uninterrupted or error free.

Always verify the instrument and quantity inside Kite before you confirm. Once you confirm an order in Kite it is between you and your Broker, and ZenMode cannot reverse it, cancel it, or claim compensation for it on your behalf.

12No affiliation or endorsement

[CONFIRM BEFORE PUBLISHING] ZenMode is not affiliated with, sponsored by, endorsed by, or acting on behalf of Zerodha Broking Limited, the asset management company that issues Gold BeES, any exchange, or any depository. Names and marks belong to their respective owners and are used only to describe where the hand-off takes you.

13Streaks and scores create no entitlement

Zen Score, streaks, milestones and any reward language in the app are behavioural features. They do not create a right to any gold, money, unit, discount or payment from ZenMode, and they are not a promise of anything of monetary value.

Where ZenMode prompts you after a streak, the prompt is an invitation to invest your own money if you choose to. We do not fund, match, subsidise or gift units.

14Changing or ending the feature

We can change, suspend or remove Gold Invest at any time, including if the regulatory position, the Broker's platform, or our own capacity to support it changes. Removing the feature does not affect units you already hold, because we never held them.

We may update these terms. If a change is material we will make reasonable efforts to tell you in the app before it takes effect. Continuing to use the feature after that means you accept the updated terms.

15Disclaimers and limitation of liability

Gold Invest is provided on an as-is and as-available basis, without warranties of any kind to the fullest extent permitted by law.

To the fullest extent permitted by law, ZenMode is not liable for investment losses, missed gains, taxes, broker charges, order failures, delayed or incorrect price displays, or any indirect, incidental, special or consequential loss arising from your use of Gold Invest. Our total aggregate liability arising out of or in connection with Gold Invest is limited to INR 1,000.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud.

16Complaints

Complaints about an order, its execution, settlement, charges, or your holdings must go to your Broker, because those are entirely within their control. Brokers publish a grievance process, and unresolved complaints can be escalated to the exchange or through the SEBI SCORES platform.

Complaints about the ZenMode app itself, including the hand-off, come to us at helpdesk@zenmodeos.com. Our grievance officers are Kamalraaj Senthilkumar and Srinivas Thammana (Grievance Officer / Data Protection Contact), reachable at helpdesk@zenmodeos.com. We aim to acknowledge within 30 working days.

17Governing law

These terms are governed by the laws of India. The courts at Namakkal, Tamil Nadu have exclusive jurisdiction, subject to any right you have as a consumer to bring proceedings where you live.

18Contact

Questions about this document can go to helpdesk@zenmodeos.com.